Business Hours
| Day | Hours (AEST) |
|---|---|
| Monday | 7:00am – 3:00pm |
| Tuesday | 7:00am – 3:00pm |
| Wednesday | 7:00am – 3:00pm |
| Thursday | 7:00am – 3:00pm |
| Friday | Closed (Community Day) |
| Saturday – Sunday | Closed |
Every Friday our team dedicates the day to volunteering and community activities — it is core to our values. Orders placed on Friday are dispatched first thing Monday morning.
Contact Details
| Channel | Details |
|---|---|
| Phone | (07) 5451 8780 |
| Phone (SMS) | 0483 908 485 |
| sales@herbalconnection.com.au | |
| Address | 5/27 Ford Road, Coomera QLD 4209 |
| Website | herbalconnection.com.au |
Response Times
- Phone: We aim to return missed calls within 24 business hours. Please leave a voicemail.
- Email: Replies within 24 business hours, usually sooner.
- Friday / weekend messages: Responded to first thing Monday morning.
AI Chat Support
Our AI chat assistant is available 24 hours a day, 7 days a week via the chat widget on our website. It can answer most common questions instantly — products, ordering, shipping, certifications, and more.
For complex queries or anything requiring a personal response, our team is available Monday to Thursday during business hours.
💡 For the fastest response to order queries, always include your order number when contacting us.
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