Returns & Refunds Policy

Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 14 days of receiving your order. Please contact us at [e-mail] within this timeframe.

What We Can Refund or Replace

• Products that arrive damaged in transit
• Incorrect products sent in error
• Products that do not match the description on our website
• Products officially declared lost by the courier

What We Cannot Refund

Refunds will not be provided for products that:

• Have been opened, used, or damaged after delivery
• Have been blended, mixed, or altered in any way after delivery
• Have been improperly stored or exposed to heat, humidity, or pests after delivery
• Have been dropped or broken after delivery
• Are returned outside the 14-day window

Storage Recommendations

To maintain product quality, store all products:

• Below 23°C
• Away from humidity and moisture
• In airtight containers packed out of the biodegradable packaging used

The Herbal Connection is not responsible for contamination by common pantry pests (such as tobacco beetles) once products have been delivered.

How to Request a Return or Refund

Email [e-mail] within 14 days of receiving your order. Please include:

• Your order number
• A description of the issue
• Photos where applicable (damaged packaging, incorrect product)

Our team will respond within 1 business day.

Return Shipping

Return postage and insurance costs are the buyer's responsibility unless the return is due to our error. We recommend using registered post. The Herbal Connection is not liable for returns lost, stolen, or damaged in transit.

Refund Processing

Approved refunds are processed back to the original payment method. Credit card and PayPal refunds typically appear within 3–5 business days. EFT refunds are processed within 7 business days.

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💡 Questions about a return? Email [e-mail] or call [phone], Monday to Thursday 7am – 3pm AEST.