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  1. The Herbal Connection
  2. FAQ

FAQ

A list of articles and topics on our Frequently Asked Questions.

Packing and Blending

  • Packaging - Private Label - Video
  • Can you use our Organic Logo? - Video
  • Tea bag FAQ video
  • Blending and Packaging FAQ Video
  • Pyramid Tea Bag Packing Considerations
  • Custom Pack-Out
See all 12 articles

General FAQ

  • Freight & Fuel Surcharges Explained
  • Best Before Dates & Shelf Life
  • Allergen Information
  • Untitled
  • Do You Have a Product Catalogue or Price List?
  • How Do I Track My Order?
See all 18 articles

Products

  • Food Fraud - No Fake Food Here!
  • Allergen Information
  • Are our products irradiated?
  • Are your products safe for my pet?
  • Can you order products in for me?
  • Everything You Ever Wanted to Know About Ceremonial Matcha
See all 16 articles

Accounts

  • Do You Have a Product Catalogue or Price List?
  • How can I pay?
  • Invoice copies - Reprint Online.
  • How do I get a Wholesale Account?

Freight

  • What Happens If My Order Arrives Damaged?
  • How Do I Track My Order?
  • Do You Ship to New Zealand?
  • Shipping & Dispatch
  • Freight costs and calculations

NIP - Nutritional Panel Data

  • Allergen Information
  • NIP - Nutritional Information Panel Exemption
  • NIP - Nutritional Panels Data
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