How Do I Track My Order?

Once your order has been dispatched from our Coomera, QLD warehouse, you will receive a dispatch confirmation email containing your tracking details.

Your Dispatch Email Will Include

• The name of the courier carrier
• Your tracking number
• A link to track your parcel on the courier's website

Please check your spam or junk folder if you do not receive this email within 2 business days of placing your order.

Tracking Your Parcel

Click the tracking link in your dispatch email, or visit the courier's website and enter your tracking number manually. Once a parcel has been collected by the courier, please contact the courier directly for live updates — we have no ability to alter delivery timeframes or redirect parcels once they are in transit.

Order Not Dispatched Yet?

We aim to dispatch within 2 business days of payment confirmation. If you have not received a dispatch email after that time, please contact us:

• Email: [e-mail]
• Phone: [phone]
• Hours: Monday to Thursday, 7am – 3pm AEST

Parcel Appears Delayed?

If tracking shows no movement for several days, contact the courier directly with your tracking number. We do not resend orders due to courier delays. If a parcel is officially declared lost by the courier, we will resend your order or issue a full refund.

---

💡 Lost your tracking email? Contact us at [e-mail] with your order number and we will resend your tracking details.